Terms and Conditions

1. Acceptance of Terms

By accessing or using BigBigRed ("the Service"), including logging into the owner dashboard or using any features provided through our platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Service.

2. Description of Service

BigBigRed is an AI-powered content generation platform that helps businesses generate customer reviews and social media posts across various platforms including Google Reviews, Xiaohongshu, Facebook, TripAdvisor, and Dianping. The Service is provided on an "as is" and "as available" basis.

3. Limitation of Liability

To the fullest extent permitted by applicable law, BigBigRed, its owners, operators, affiliates, directors, employees, and agents shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to:

• Service outages, downtime, or interruptions, whether scheduled or unscheduled
• Data breaches, unauthorized access to your account, or compromise of your information
• Cyberattacks, hacking, malware, or other security incidents affecting the Service or your data
• Loss of data, content, or business records stored on or generated by the Service
• Inaccuracies, errors, or inappropriate content generated by the AI system
• Any actions taken by third-party platforms (Google, Facebook, Xiaohongshu, TripAdvisor, Dianping, etc.) regarding content posted through or generated by the Service
• Loss of revenue, profits, business opportunities, or goodwill
• Any damages resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, power failures, internet outages, or acts of third parties

4. No Warranty

The Service is provided without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We do not warrant the accuracy or reliability of any content generated by the AI system.

5. Security and Data

While we take reasonable steps to protect your information, no method of electronic storage or transmission over the internet is 100% secure. You acknowledge that you use the Service at your own risk. We are not responsible for any unauthorized access to, or alteration of, your data. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6. AI-Generated Content

Content generated by BigBigRed is produced by artificial intelligence and may not always be accurate, appropriate, or suitable for your needs. You are solely responsible for reviewing and approving any content before it is published on any platform. BigBigRed does not guarantee that generated content will comply with any specific platform's guidelines, policies, or terms of service.

7. Third-Party Platforms

BigBigRed integrates with third-party platforms that have their own terms and conditions. We are not affiliated with, endorsed by, or responsible for the actions of these platforms. Your use of those platforms is governed by their respective terms. Any changes to third-party platform policies or APIs that affect the functionality of our Service do not entitle you to any compensation or refund.

8. Service Availability

We reserve the right to modify, suspend, or discontinue the Service at any time, with or without notice, for any reason. We shall not be liable for any modification, suspension, or discontinuation of the Service.

9. Indemnification

You agree to indemnify and hold harmless BigBigRed, its owners, operators, affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the Service after any changes constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Contact

If you have any questions about these Terms and Conditions, please contact us via WhatsApp at +60 11-1100 8325.